Contact a local certified inspector near you for a full inspection of your claim
EXPENSIVE FLOORING CLAIMS REFERENCE
Our Online Flooring Claims Reference Library Is A Powerful Tool Allowing You to Quickly Identify Your Consumers Claim and Likely Causes Including Manufacturing, Installation, Maintenance and Normal Characteristics.
Find Local Certified Inspectors
Find an Independent Non-Biased Certified Inspector Near You. Our Comprehensive List Includes Every Certified Inspector Throughout The United States and Canada.
ASK THE EXPERT
“Ask The Expert” Provides a Link Between You and A Top North American Flooring Industry Expert to Determine If You Have A Valid Claim and Give You Direction On What Steps You Should Take Next.
NEW PRODUCT CLAIMS UPDATES
In an Ever-Changing Flooring Industry With Constant Innovation, Our Claims Reference Library is Constantly Being Updated With The Information You Need To Stay Informed.
Now available as an e-book!
Get Your Copy Of
"The Ultimate Carpet Manufacturing, Inspection and Claims Training Manual"
The Definitive Carpet Training Manual The Ultimate Carpet Manufacturing, Inspection and Claims Training Manual… was written to provide in-depth and detailed information related to carpet manufacturing, fibers, construction, coloration, backing systems, cleaning and maintenance and common causes of claims. Whether you’re a seasoned professional or a newcomer to the flooring industry, this book will be your constant reference guide.
Why use Floor Detective?
Floor Detective.com provides a comprehensive flooring claims encyclopedia along with a global list of certified flooring claims Inspectors. Certified inspectors are non-biased professionals who are not affiliated with the manufacturer or the installation company.
Certified inspectors receive specialized training giving them expertise related to floor covering manufacturing, installation, and product performance related to floor covering failures and claims.
Ask The Expert
“Ask The Expert” Provides a Link Between You and A Top North American Flooring Industry Expert.
Online Flooring Claims
Easily and Quickly Identify Flooring Problems, Causes and Cures
Find An Inspector
Find an Independent Non-Biased Certified Inspector Near You.
Report Writing
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CLIENT TESTIMONIALS
"The floor Detective website is a great innovation for inspectors, retailers and manufacturers'claims managers. The information is well organized, simply stated and factual; it has been well-vetted with numerous experts.
The photo section enables non-technical people to identify a problem, determine its cause and decide whether testing is appropriate. The photo quality is excellent, and several examples of each condition are shown.
"I have worked with Floor Detective for years. I always know that I can trust their findings. Floor Detective provides the knowledge and expertise that puts my mind at ease when discussing the issues with my customers.
This same expertise is readily available through FloorDetective.com. We use it as a company to train our sales, operations and installation staff about issues they may see on the job sites. We also use it to educate our customers about a problem they may be having. We've shown them examples of sidematch, cornrowing, snags, etc, so they understand what they are experiencing. It's such a valuable resource that Carpet One as a whole recommends it to their members. Try explaining waterpooling to your customer without something like this tool to back you up!"
